Shipping policy
Order Cancellation
Please be aware that once an order is placed we cannot cancel it, as processing begins immediately. Please check your size and delivery address carefully before paying.
This does not affect your statutory rights. If you are shopping from the European Union or the United Kingdom, you keep your legal right to withdraw from the purchase within 14 days of receiving your order, for any reason and without justification, as set out in our Refund Policy.
Once your order arrives, you may contact our support team to start the return process. Once we receive and approve your return, we will process your refund.
Priority + Insured Shipping
If you have selected Priority + Insured shipping, you will be given the option to have your order reshipped or refunded if the order is lost in transit.
If you ordered using “Free Shipping” or “Priority Processing” we will reship your package if it is lost during transit.
Lost / Missing Packages
RevelaShop is not liable if an incorrect address is entered during the checkout process. Please make sure your billing and shipping addresses are correct before placing your order. If we have made an error, we will take full responsibility for the original order at no charge to you.
Customs
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you accept that one or more packages may be shipped to you and may incur customs fees when they arrive in your country.
Shipping Time
Shipping time varies by location. These are our estimates:
| Location | Estimated shipping time |
|---|---|
| United States | 5–9 business days |
| Canada, Europe | 5–9 business days |
| Australia, New Zealand | 5–9 business days |
| Asia | 7–15 business days |
| Central & South America | 15–25 business days |
| Africa | 15–30 business days |
These estimates do not include our 2–3 day processing time, and exclude any clearance or customs delays.
Tracking Information
You will receive an email with a tracking number once your order has shipped.
My tracking says “no information available at the moment”
With some carriers it takes 2–5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at support@revelashop.com